If you have any questions or would like to receive more information, please contact us in the following ways:

Order information can be found on your 'My Account' page. The login details have been sent by mail (sender info@shop.somfy.co.uk) to the e-mail address you provided with the order. Note that when you have placed an order without using an Somfy Account that this order information will not be available.

Customer service is available by telephone or by mail. You can send an e-mail to info@shop.somfy.co.uk. We aim to answer within one working day of receiving your email.

Would you like to contact a customer service representative? Then contact the Somfy Consumer Advisory Line at 0113 391 3019

Availability by phone:

  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00